Reference

Terms Conditions for Your orkay77 Account

These terms set out what you agree to when you open and use your orkay77 account — covering account access, payments via DANA, OVO, and GoPay, and how we handle your activity on the platform.

Account Access RulesDANA · OVO · GoPayEligible Regions OnlyYour Rights & ResponsibilitiesContact & Dispute Paths
orkay77 Terms Conditions for Your orkay77 Account
TERMS CONTACT

How to Reach Us About These Terms

If a clause in these terms is unclear, or you want to flag a concern about how they apply to your account, our support team is available around the clock. You can reach us through live chat inside your account dashboard, by email, or via our Indonesia support line. We aim to respond to terms-related queries within one business day.

Live Chat Open your account dashboard and tap the chat icon. Our Indonesia support team is available around the clock to walk through any terms query with you.
Email Support Send your question or dispute notice to our support address. Include your account ID and the clause you are asking about so we can reply with a clear, specific answer.
In-App Help The Help section inside your account lists common terms questions with direct answers. For payment-specific queries involving DANA, OVO, or GoPay, start here first.
HOW WE OPERATE

How orkay77 Applies These Terms

We apply these terms consistently across all accounts. Account security, data handling, and transaction records are maintained to support fair and transparent account management. Here is how we handle each key area covered by these terms.

Account Security

Your account is protected by OTP verification at login. We never store your DANA, OVO, or GoPay credentials — payments are processed through each wallet's own secure flow, so your PIN stays in your app.

Data Handling

We collect only the account data needed to run your sessions and process withdrawals. Transaction records tied to DANA, OVO, and GoPay deposits are retained as required by our operating framework and applicable local regulations.

Cookie & Session Policy

We use session cookies to keep you logged in across your mobile browser and the desktop lobby without requiring a new OTP each time. You can clear cookies in your device settings, though this will end your active session.

Requesting Changes

To update your registered account details — such as your linked e-wallet or contact number — submit a request through live chat or email with your account ID. We verify identity before processing any changes.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If yours is not here, reach out through live chat and we will walk you through it directly.

Yes. Every payment action on your account — including deposits via DANA, OVO, or GoPay — falls under these terms. Each wallet's own user agreement also applies to how funds move on their platform.

We post the updated version on this page and note what changed. If you continue using your account after the update date, that counts as acceptance. You can contact us before that date if you have concerns.

Access depends on local law in the region you are connecting from. These terms apply where the platform is available. Use in regions where it is not permitted under local law is not allowed.

Open a dispute via live chat or email with your account ID, the transaction reference, and a brief description. Our team reviews terms-related disputes and responds with a clear outcome within one business day.

Submit a data request through email or live chat. Include your account ID and specify what records you need. We handle data requests in line with applicable local data regulations and our retention policy.

Reach our support team through live chat or email with your account ID and a description of the situation. We review account-closure decisions against these terms and respond with a clear explanation.